Instead, the man (who remains unnamed) got 1,700 recordings of a stranger, from a different Alexa gadget.
The story was picked up by German magazine c’t and later confirmed by Amazon.
“This was an unfortunate case of human error and an isolated incident.” Amazon told CNET. The company said it’s reached out to the relevant regulatory officials “on a precautionary basis” and that it’s contacted the two customers and resolved the issue with them.
Still, the accidentally shared audio files reportedly included potentially sensitive information from the stranger, including at-home conversations with a female companion.
Amazon sold tens of millions of its Alexa-equipped Echo devices, and the number of people using Alexa every day has doubled. So the voice assistant has a strong foothold in many households and may have access to a lot of personal recordings.
Amazon said, however, that it’s “taken steps to further improve” its processes for dealing with data requests.
Alexa, please try to be discreet.
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