Charter settlement means up to $150 in refunds for some customers

New York’s attorney general settled with Charter Communications over internet speeds.

Al Seib/Getty Images

If you use internet service from Charter’s Spectrum, a refund may be headed your way.

New York Attorney General Barbara Underwood announced on Tuesday a $174.2 million consumer fraud settlement with Charter, the state’s largest internet service provider, for allegedly failing to deliver the internet speed it promised customers.

“This settlement should serve as a wake-up call to any company serving New York consumers: Fulfill your promises, or pay the price,” Underwood said in a release.

The settlement requires Charter, operated initially as Time Warner Cable, to pay $62.5 million to over 700,000 active subscribers in New York, with each receiving $75 or $150 as direct refunds, according to the AG’s release. Customers will also be provided free streaming services and premium channels with a total retail value of over $100 million.

The lawsuit against Charter started in 2017 following a 16-month investigation. Former New York Attorney General Eric Schneiderman filed the suit against Charter’s Spectrum, saying it provided subpar services with internet speeds slower than advertised

“We are pleased to have reached a settlement with the attorney general on the issue of certain Time Warner Cable advertising practices in New York prior to our merger, and to have put this litigation behind us,” a Charter spokesperson said in an emailed statement.

Spectrum had been known as Time Warner Cable before Charter purchased it for about $60 billion, in a deal that was completed in May 2016.

CNET’s Holiday Gift Guide: The place to find the best tech gifts for 2018.

CNET Magazine: Check out a sample of the stories in CNET’s newsstand edition.

Source link

Share with your friends!

Products You May Like

Leave a Reply

Your email address will not be published. Required fields are marked *

Get The Latest Tech News
Straight to your inbox

Subscribe to our mailing list and get interesting stuff and updates to your email inbox.